UI

UI

UX

UX

UX Research

UX Research

Email Marketing

Email Marketing

Jan 2023 - Mar 2023

Jan 2023 - Mar 2023

Better email design system

Better email design system

Better email design system

Designed a new templetized design system for all emails, which helped in standardising the design which aligns with the better design guidelines as well as making it easier for non designers (marketers) to design emails which look professional and adhere to the brand guidelines.

UX Research

UX Research

UX Research

UX research was conducted via competitive analysis of other fintech brands and how they use their brand guidelines and build their emails.

Also, interviews with the marketing team to understand their workflow, how familiar they are with figma and what kind of marketing components might be most useful to build.

Business Goals

Business Goals
Business Goals

Have an easy way for marketers to design emails which look professional while eliminating the need for designers to build emails from scratch.

Have the designers to go through a design audit for emails designed by marketers and give a final checkoff before the email is developed.

Have an easy way for marketers to design emails which look professional while eliminating the need for designers to build emails from scratch.

Have the designers to go through a design audit for emails designed by marketers and give a final checkoff before the email is developed.

Research Insights

Research Insights

Research Insights

While the marketers are moderately familiar with figma, understanding auto layout is difficult.


Providing components of different modules with multiple designs to choose from would give flexibility to marketers to quickly create email designs without the designs feeling boring and repetitive.

Business Goals

Have an easy way for marketers to design emails which look professional while eliminating the need for designers to build emails from scratch.

Have the designers to go through a design audit for emails designed by marketers and give a final checkoff before the email is developed.

UX Research

UX research was conducted via competitive analysis of other fintech brands and how they use their brand guidelines and build their emails.

Also, interviews with the marketing team to understand their workflow, how familiar they are with figma and what kind of marketing components might be most useful to build.

Research Insights

While the marketers are moderately familiar with figma, understanding auto layout is difficult.


Providing components of different modules with multiple designs to choose from would give flexibility to marketers to quickly create email designs without the designs feeling boring and repetitive.

Competitive Analysis

Competitive Analysis

Competitive Analysis

Identify the competition
Identify the competition
Identify the competition

Since this was my first time working on a design system specifically targeting marketing, it was essential to analyse of the types of designs which are being circulated by our direct and indirect competitors.

I utilised an amazing source in the form of reallygoodemails.com to find relevant emails and brought them together to study them.

I further went ahead and also subscribed to marketing updates from a few of these competitors.

Analysis their design
Analysis their design
Analysis their design

With enough examples of emails at my disposal, I dove deep into analysing emails one by one.

From a design perspective it was important to understand how these emails are structured, i.e. the layouts, typography, images/vectors, buttons and the use of colours.

Understanding their marketing tactics
Understanding their marketing tactics
Understanding their marketing tactics

I approached the marketing team to understand why our competitors are creating the kind of content they are creating and also understand their requirements as we move ahead with the design system.

Key takeaways
Key takeaways
Key takeaways

Clearly convey the messages and use relevant words which align with the subject of the email.

Include modules which are interactive (polls, quizzes, etc.)

Components must be simple enough for the marketing team to be able to work with them and fit the content to design relevant emails.

Designs should be easily converted from desktop to mobile and vice versa.

Old designs

Old designs

Old designs

New Template designs

New Template designs

New Template designs

Typography

Typography

Typography

Components

Components

Components

Additional Hero templates

Additional Hero templates

Additional Hero templates

Apart from the fully templatized versions of the emails, I went on with creating a few templates for the hero sections to break away from the monotony and keep the designs fresh while maintaining brand consistency.